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Pac code isn't working

MichaelPh_88902
SMARTY Pioneer
SMARTY Pioneer

So i've activated my Smarty sim, and want to keep my old number.

Problem is it won't process, i've tried two different pac codes now and input my old phone number, and it just comes back with this; Please re-check if your number is correct and try again

Can anyone help, otherwise i'll have to cancel my contract and stay with Giffgaff which i don't want to do.

1 REPLY 1

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey  MichaelPh_88902,

If you contact the customer care team they can assist and investigate https://smarty.co.uk/contact available daily from 8am – 8pm.