29-12-2023 04:18 AM
I an currently on holiday in Vietnam having traveled from the UK.
I purchased an out of plan add on which worked up in Hanoi, it ran out so I purchased another one and having traveled down to de nang I can not get a mobile signal.
Any help please.
Solved! Go to Solution.
29-12-2023 04:48 PM
@RichardHu_91642 If the [purchase of the add in does not show on your account, then it is possible that it did not go through at the time. I assume that money has also not left your bank account.
If in doubt, web chat with Support Team.
29-12-2023 09:18 AM
@RichardHu_91642 Have you tried manual search for available networks?
Does the new add on show on your account dashboard?
29-12-2023 02:20 PM
Vietnamobile is my local network but it just asks me to sign in, but takes me to the smarty login page, if which I am already signed in.
As for the add on showing, no it doesn't, I don't know why when I have an email confirming. I feel my holiday is nearly over and I have not being able to enjoy it for lack of network. I don't think I will be staying with smarty.
29-12-2023 04:48 PM
@RichardHu_91642 If the [purchase of the add in does not show on your account, then it is possible that it did not go through at the time. I assume that money has also not left your bank account.
If in doubt, web chat with Support Team.
30-12-2023 09:09 AM
The money has left my account
30-12-2023 09:21 AM
@RichardHu_91642 Then you definitely need to web chat with Support Team.