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Number transfer

Shahram_1840045
SMARTY Maverick
SMARTY Maverick

My friends and family are receiving texts with my new SIM number although I transferred my old number. Any idea how to fix it?

1 ACCEPTED SOLUTION

Sorted! 👍 Thank you so much for your help, it worked and is very much appreciated.

View solution in original post

7 REPLIES 7

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

What handset are you using @Shahram_1840045

Moto g 10

moto g10

Okay @Shahram_1840045, turn OFF the "Chat features" option in the Messages app on your handset.

Sounds like Google are still using the SMARTY number initially allocated to your SIM card, before you transferred your number over to SMARTY.

Turning OFF "Chat features" avoids using Google to send your text message, and uses the SMARTY network instead.

 

Sorted! 👍 Thank you so much for your help, it worked and is very much appreciated.

SeanWri_16595
SMARTY Pioneer
SMARTY Pioneer

I had this same issue last week to which is had to factory reset my device to make it work. Backup your device and give it a go? I'm not sure about waiting it out longer but didn't work for me. Hope this helps! 🙂👍🏻

amaraha_2046218
SMARTY Rookie
SMARTY Rookie

i ned to transfer  my  ol number with  smarty please