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None payment of contract

graemes_2301786
SMARTY Pioneer
SMARTY Pioneer

‎14-04-2024 12:56 PM

Because of certain circumstances, I have not been able to pay my monthly sim,how long do I have before my sim will be not working at all

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2 REPLIES 2

JJP2RidesAgain
SMARTY Centurion
SMARTY Centurion

‎14-04-2024 13:13 PM

This is the Smarty community forum, we are customers just like you, we don’t work for Smarty, so obviously don’t have access to account details. 

You would need to contact Smarty via webchat.

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MSF
SMARTY Guru
SMARTY Guru

‎14-04-2024 14:12 PM

@graemes_2301786  Each Smarty plan constitutes an individual 'contract' for one month.

When it finishes, if you do not renew straight away, service ends. If you fail to activate anything on your sim for 6 months, Smarty will advise you by email and then your sim will be deactivated - a total of 220 days.

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