No service

[ColinCu_2300280]

I cannot believe it I paid my bill in full 3 days ago and yet this morning Christmas day I am unable to use my phone , my service has been cut off , this will cost Smarty a customer. Will now find a more reliable provider .

[MSF · Accepted solution]

@ColinCu_2300280  When you say "I paid my bill in full 3 days ago", do you mean that you purchased a new Smarty plan.

When you look at your account dashboard, does it show that plan as active?

Have you checked the Network Status Checker for any local problems?

[ColinCu_2300280]

Yes I have been with Smarty for 4 months now and all payments have gone through, i even got a free upgrade no worries . however my last payment was paid on 20 december , but today I had to make a few calls but my service was cut off i  checked with network status but all is fine I dont know why they cut me off but as the office is closed today i will take the appropriate action in the morning

[MSF]

@ColinCu_2300280  Your account dashboard shows that all is fine?

Does your phone show a signal?

Have you tried removing the sim and cleaning it gently?