No data or dropping out after changing to social tarriff

[BernardR_476093]

I have no data or keeps dropping out, just changed to social tarriff 

[MSF]

@BernardR_476093 The plan you are on shouldn't make any difference to the quality of your signal.

Are you saying that you have always had a good signa on smarty until recently? Have you checked Network Status?

[Unitysounduk]

Hi there's no difference regardless of plan 

Have you recently changed phone as your internet settings might need to be changed as mfs said check network status 

Hope this helps 

[BernardR_476093]

Sorted out, unplugged router, took sim out, powered up put sim back, seemed to solve the problem,  think the changing tarriff was a coincidence.  Thank you

[MSF]

@BernardR_476093  Good news! Also, it is very useful when people post to say how a problem has resolved - it can help others with similar issues.