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No 5g?

Iab2i123
SMARTY Pioneer
SMARTY Pioneer

‎07-10-2024 11:25 AM - last edited on ‎08-10-2024 10:40 AM by SMARTY Moderator SMARTY Moderator

Hiya, has anyone been successful in getting 5g working on their phone?

Currently using a pixel 8 which is 5g compatible. However, I am just getting 4g connection.. I have enabled 5g as my preference.. But it just stays on 4g.. Even after travelling to different areas in London. 

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4 REPLIES 4

MSF
SMARTY Guru
SMARTY Guru

‎07-10-2024 11:45 AM

@Iab2i123  Ye, I often see the 5G symbol on my phone in N.Essex.

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Iab2i123
SMARTY Pioneer
SMARTY Pioneer

‎08-10-2024 06:20 AM

Moved around in my usual areas in London and can't seem to connect to 5g.. Will most likely refund. 

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MSF
SMARTY Guru
SMARTY Guru
In response to Iab2i123

‎08-10-2024 10:44 AM

@Iab2i123  Why is it so important to connect to 5G?

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JodieC
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎08-10-2024 10:40 AM

Hey @Iab2i123 

Thank you for reaching out to our SMARTY Community forum!

I'm sorry to hear about your difficult connecting to the 5G network! Please keep in mind that not all areas in the UK supply a 5G connection! You can refer to our coverage checker to ensure your area has 5G:

Coverage checker | SMARTY

Your Google Pixel 8 is definitely compatible with our service so it may be an issue with 5G being in your area. Please check using the link I provided and let me know if you're area is covered!

I look forward to your response. 

Jodie 🙌

 

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