New User

[Emmanue_2368782]

I have just purchased this contract I have no SIM it says mobile network not available for mobile phone how to I order a SIM?

[MSF]

@Emmanue_2368782 This is not really a 'contract' as you only buy a plan that lasts a month.

Your phone will not work until you put in a sim that is activated - that's why there is no mobile network available.

If you ordered online, then you should receive a sim in the post.

[Rebekah_150]

You may need to activate your sim, here is a guide to help if you purchased on the web page https://help.smarty.co.uk/en/articles/4227220-activating-my-sim or if you purchased a SIM in a store https://help.smarty.co.uk/en/articles/4539514-activating-a-spare-bonus-sim-or-a-sim-bought-in-a-shop...