New sim not working on nokia 105?

[888dd]

I just activated a new sim card use on a Nokia 105 phone. Still unable to make or receive calls after almost 3 hours after activation. Any advice? Thank you.

[Decembersangel · Accepted solution]

Hi @888dd 

After a SMARTY SIM is activated, which can take up to 2 hours, you can start using it with your new number. If you're transferring your number from another provider, SMARTY will handle the transfer within one working day (or your chosen date) after SIM activation. You'll receive an email and text notification when the activation is complete and your number is transferred.

Have you received the confirmation text/email to confirm activation has been completed?

Have you checked the status of the network in your area?
https://smarty.co.uk/contact

If your SMARTY SIM is activated but you're unable to make calls,the issue likely stems from your phone's network settings or a problem with the SIM activation process itself. Try restarting your phone, checking your phone's network settings, and ensuring your device is compatible with SMARTY's network. If problems persist, contact SMARTY's customer support. 

Troubleshooting Steps:

1.  Restart your phone:

   Turn your phone off completely, wait a few minutes, and then turn it back on. This can resolve temporary glitches. 
2. Check your network settings:

   Ensure your phone is connected to the SMARTY network. You can usually find this in your phone's settings under "Network" or "Mobile Network". 
   https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty
   
3. Verify SIM activation:

   Log in to your SMARTY dashboard to confirm that your SIM is activated and your number is ported correctly. 
4. Check for VoLTE compatibility:

   If your phone is not VoLTE (Voice over LTE) compatible, it might not be able to make calls on SMARTY's network, which is primarily 4G. 
5. Test with another device:

   Try your SMARTY SIM in another phone to see if it works. If it does, the issue is likely with your phone's settings or compatibility. 

    Contact SMARTY support:
6. If the problem continues, reach out to SMARTY's customer care team via webchat or email for further assistance. There is no contact phone number as this is how they keep the costs low.

   https://smarty.co.uk/contact  (Live Chat is at the bottom)
   Type 'talk to a person' in the dialect box so that you don't go round in circles with the Chatbot. Make sure you put some time aside to chat as the agents are in contact with other customers at the same time and so it may take a while to first initiate contact and then get replies to your conversation.
   Or Email them at team@smarty.co.uk but please be aware that it may take some time to get a reply.

Possible reasons for call failure:

• Network Issues: There might be a network outage or maintenance in your area. Check SMARTY's network status checker. 
• Firmware/Software: Your phone's firmware might be locked to the original seller or have a bug preventing calls. 
• Incompatible Device: Your phone might not be compatible with SMARTY's 4G/VoLTE network.
• Incorrect Settings: Your phone's settings might be preventing calls.
• SIM Issues: Though less likely after activation, the SIM itself might be faulty.
• Call Limits: Ensure the numbers you're calling are included in your plan. 
  
  I hope something helps!
  Good Luck x

[SusanKe_1927070]

None of the above are working for me. Just got a Nokia 105 for my son and the SIM is activated but the phone won't take or receive calls or text messages. There are 2 sim slots - it still says 'No Sim Card' for Sim 2. Is this an issue? Why it is not possible to talk or even chat with anyone on Smarty? I've had a contract and Sim with them on my iphone for a couple of years and have had no problems - but now that I do, there seems to be no way at all to resolve it.

[MSF]

@SusanKe_1927070 Reply on your other post. Also. please see Accepted Solution on this thread.

[MSF · Accepted solution]

@888dd  It may be that the phone is not compatible with Smarty VoLTE protocol.

https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible 

[888dd]

Thank you for your response. Yes, I just  realised the phone is running on 2G, and Smarty SIM is not supported. Gotta get one for 4g.

[Decembersangel · Accepted solution]

Hi @888dd 

After a SMARTY SIM is activated, which can take up to 2 hours, you can start using it with your new number. If you're transferring your number from another provider, SMARTY will handle the transfer within one working day (or your chosen date) after SIM activation. You'll receive an email and text notification when the activation is complete and your number is transferred.

Have you received the confirmation text/email to confirm activation has been completed?

Have you checked the status of the network in your area?
https://smarty.co.uk/contact

If your SMARTY SIM is activated but you're unable to make calls,the issue likely stems from your phone's network settings or a problem with the SIM activation process itself. Try restarting your phone, checking your phone's network settings, and ensuring your device is compatible with SMARTY's network. If problems persist, contact SMARTY's customer support. 

Troubleshooting Steps:

1.  Restart your phone:

   Turn your phone off completely, wait a few minutes, and then turn it back on. This can resolve temporary glitches. 
2. Check your network settings:

   Ensure your phone is connected to the SMARTY network. You can usually find this in your phone's settings under "Network" or "Mobile Network". 
   https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty
   
3. Verify SIM activation:

   Log in to your SMARTY dashboard to confirm that your SIM is activated and your number is ported correctly. 
4. Check for VoLTE compatibility:

   If your phone is not VoLTE (Voice over LTE) compatible, it might not be able to make calls on SMARTY's network, which is primarily 4G. 
5. Test with another device:

   Try your SMARTY SIM in another phone to see if it works. If it does, the issue is likely with your phone's settings or compatibility. 

    Contact SMARTY support:
6. If the problem continues, reach out to SMARTY's customer care team via webchat or email for further assistance. There is no contact phone number as this is how they keep the costs low.

   https://smarty.co.uk/contact  (Live Chat is at the bottom)
   Type 'talk to a person' in the dialect box so that you don't go round in circles with the Chatbot. Make sure you put some time aside to chat as the agents are in contact with other customers at the same time and so it may take a while to first initiate contact and then get replies to your conversation.
   Or Email them at team@smarty.co.uk but please be aware that it may take some time to get a reply.

Possible reasons for call failure:

• Network Issues: There might be a network outage or maintenance in your area. Check SMARTY's network status checker. 
• Firmware/Software: Your phone's firmware might be locked to the original seller or have a bug preventing calls. 
• Incompatible Device: Your phone might not be compatible with SMARTY's 4G/VoLTE network.
• Incorrect Settings: Your phone's settings might be preventing calls.
• SIM Issues: Though less likely after activation, the SIM itself might be faulty.
• Call Limits: Ensure the numbers you're calling are included in your plan. 
  
  I hope something helps!
  Good Luck x

[888dd]

Thank you for your response and advice. Yes, I found that the phone is run on 2G, which Smarty is no longer supported.