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New SIM but no network

DavidCr_2353705
SMARTY Commentator
SMARTY Commentator

Hi ..got my replacement Sim ..activated but won't connect to network .  Tried everything but it isn't connecting ..thks

3 REPLIES 3

MSF
SMARTY Guru
SMARTY Guru

@DavidCr_2353705 It perhaps is not activating immediately. Give it up to a couple of hours and also turn the phone off and then back on again to try and force the sim to register to network.

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

Okay @DavidCr_2353705, SMARTY will send you an email and text message once your replacement SIM has been activated. 

There's more on SIM activation online at https://help.smarty.co.uk/en/articles/4227220-activating-my-sim.

Did you receive an activation completed email, @DavidCr_2353705

Yes it is activated ok ..just the network and on chat they haven't a clue .. as someone said,  to get it working ask for PAC and move