New customer

[NathanB_1886479]

I just signed up- bought an £8 12gb month bag-decided to up this to a £10 30gb from next month 

Why does my dashboard show an active 30gb add on above my current plan when I never bought a 30gb add on?????

[MSF]

As we are Forum Members like you, we cannot check on your account.

Do you think you have been given a 'freebie'?

I suggest a web chat with the Support Team if you want them to clarify the situation.They can access your account.

[Tascha]

Hi @NathanB_1886479 this is because our 30GB plan is currently on a double data promotion so you'll receive 60GB for £10 instead of the usual 30GB 🙂