[Network Issue] Service Update - Resolved

[YulianK]

[UPDATE]

Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full stability.

We kindly ask that you only contact us if your issue is urgent, as our support team continue to handle a high volume of enquiries. Check our social channels for updates. We’re sorry for any inconvenience caused.

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We are aware of an issue affecting a small percentage of voice services, are team are working hard to fix this as soon as possible. We are really sorry for any inconvenience caused.

Data services are unaffected, please bear with us.

[RobertH_2381685]

Hi, my phone stopped making calls, but WiFi is fine, I am on the unlimited plan so I cannot understand why?

[MSF]

@RobertH_2381685 Three network is currently down.

[GreatMarko]

See: https://community.smarty.co.uk/t5/chats-hacks/network-issue-service-update/td-p/42369

[MSF]

@RobertR_2061342 Three network is currently down.

[Rosalie_2296576]

Can’t make or receive calls either

[RayCunni_544989]

It seems I cannot make outgoing calls. I need this to work please urgently

[MSF]

@RayCunni_544989  You are not writing directly to Smarty here - this is a community forum and we are customers like you. For that reason, we cannot fix anything.

It appears that Three network went down yesterday and then seems to have been fixed earlier today. However, it may be a possibility that bad weather has caused more problems.

[leedorney]

I can understand if 3/Smarty lose customers on this...

[MSF]

@leedorney But surely other networks occasionally will have an outage! Does everyone move networks then?

[leedorney]

Hi Msf - that's right they do once had a biggy with Giffgaff, so no one's perfect, I'm generalising - the only prob for me on Smarty is away from cities the signal ain't great and the sooner Vodafone & 3 getting the better imo 👍

[MSF]

@leedorney  Be careful what you wish for !!!😱

[MandyBr_2207856]

My phone still isn’t receiving or making call.i need this sorting ASAP

I missed an important call.

Manchester area!

[PerthSean]

Wed 23rd Jan 2025: Unable to make or receive calls all day.
Rebooted phone several times
Enabled/disabled SIM several times
NO success.

Thu 24th Jan 2025: Able to make and receive calls again.

[MSF]

@PerthSean  Three network outage.

[Luci_881273]

I've been unable to make or receive calls since the 24th Jan. It is now the 27th. I have 2 medical conditions and the fact that none of my medical professional can reach me is becoming increasingly worrying. When will this be resolved? 

[MSF]

@Luci_881273  We are forum members and not Smarty staff, so we cannot answer directly.

A resolution depends upon the exact nature of the problem; is this a local mast issue?Are you able to make or receive calls away from your home? does the Network Status checker give any useful info? Do you have broadband to make calls via wifi calling (if your phone supports that)?

[Pauline_1130616]

I received a voicemail notification.Not showing any missed calls on my phone and it Definately didn’t ring.It was an urgent call from school about an injury.Also just tried to make a call and got automated message saying I don’t have access to that service