[Network Issue] Service Update

[YulianK]

Update 21:45

We can see performance improving back to normal levels and are working through the night to ensure this issue is fully resolved - we are closely monitoring this situation.

Some customers may still experience intermittent issues. We will update again in the morning.

Thank you for your patience and understanding.

[JohnTur_3429495]

Just taken 2 pay monthly sim only deals 18 June. Took over a week to transfer one number. This is not a good start.

[RobertoS_709704]

Unable to make calls all day some were v important regarding hospital appointments 

[GordonT_2491280]

Voice and text working here in the Highlands again!

[Charles_2136153]

Like wise here in Margate, Kent I appear to have voice call back working although there has been no mention of it by Three or Smarty that I can see!

[Inderji_1882454]

Data unaffected? Had no signal at all since this morning.

[PeterMo_2886814]

Data servises were affected, your telling lies.

[SHUIWAN_2739058]

My sim card have data and can received email. The only thing is CAN not make or receive the phone call. 

Anyone can help please? Thanks lot!

[ZoubirHa_613723]

All day long, I cannot receive calls or calls, and I was not told about the problem by SMS

My work is related to the phone.

[JamesHic_377891]

All day with no calls.  Not even an email did I recieve **bleep** are you lot doing???? 

Absolute joke that we had no emails. We expect compensation. Think OFTEL need to be informed

[DebbieJ_2299817]

Yes me too. I got it working last week by rebooting router and phone and the 64.2 but has gone again now

[JCFreem_1815457]

unable to make or receive calls - I received a text to say that I have a voicemail but no missed call in recent calls list - and I am unable to call Voicemail to retrieve anything.... just hangs and then goes to Call Failed screen.

The same thing happened earlier this week for a period of time

[MSF]

@JCFreem_1815457 Have you not seen the thread on this at the top of the forum? https://community.smarty.co.uk/t5/chats-hacks/network-issue-service-update/td-p/55055 

As Voicemail involves making a call to a number, I expect that is why you cannot retrieve messages at present.

[MSF]

@RonDick_2934023  there is a whole thread on this: https://community.smarty.co.uk/t5/chats-hacks/network-issue-service-update/td-p/55055 

As you have paid a maximum of £20 for 31 days service, I guess that you would be entitled to 65p as a strict liability.

[PeterMo_2886814]

For one customer 65p, but if 1000000 customets are affected then thats £65000 so i guess thats a bigger strict liabilty that smarty seem to shy away from and just hope it goes away by getting drowned out in comments, so come on smarty, get your hand in your pocket and compensate every customer affected today, so no champagne for the next board meeting. 

[ColinSa_2571747]

I live in Durham and I can’t make or receive calls been like this all day

[MSF]

@ColinSa_2571747   https://community.smarty.co.uk/t5/chats-hacks/network-issue-service-update/td-p/55055 

[josephe_3389025]

I topped up my account but I still can’t make calls.  This is a really **bleep**ty service. How can I contact someone 

[MSF]

@josephe_3389025  See this thread: https://community.smarty.co.uk/t5/chats-hacks/network-issue-service-update/td-p/55055 

[mj_2860579]

As the communication from Smarty is so abysmal currrent updates can be found here: https://www.tomsguide.com/phones/live/three-uk-down-mobile-network-outage-june-2025 

[NeilWea_3403288]

How about an update!!

[LesleyM_2912655]

• My phone is now working after switching completely off first 

[AndrewN_2578227]

Still can’t make calls. It’s been all day long. Not impressed by the lack of updates. Can you please provide some realistic time before service will be up and running.

[PeterMo_2886814]

Data services werent working.

[MARKTAY_3071641]

This is what happens when Vodafone get involved. For Three (and subsequently Smarty) to be down for this long, with absolutely no update or indication of resolution is classic Vodafone territory. Utter shambles. 

[Jamie]

When will my calls start to work?

[JillWat_2049725]

I'm really unimpressed with smarty this has been an entire day and I have missed five calls from my GPS surgery and therefore my appointment which will take another two weeks now to rebook thanks so much for **bleep** things up!

[GREGGSMAR_82167]

Same me spinal surgeon not happy

[Gav-Broon]

Correct the highlighted errors and try again.

• Maximum flood limit reached.

[Gav-Broon]

no data connection either!!

[ColinSa_2571747]

I live in Durham and I can’t make or receive calls been like this all day it’s a joke how smarty don’t have a contract centre when will my network return to normal 

[MSF]

@ColinSa_2571747 If they had a contact centre, that would push up costs and the customers (us lot) would end up paying for it.

Given that there is a national issue, what do you think your chances of getting through to a call centre would be right now? If you really want a callcentre, then you will need to join a main network that may have them....and pay accordingly.

It may well be that they do not know what is wrong with the Three network or the smarty section of it, so that means that they cannot know exactly when it will be fixed.

[ColinSa_2571747]

Calling using WhatsApp still works if that’s any help 

[PeterMo_2886814]

No it doesnt.

[MSF]

@ColinSa_2571747 Yes, you are correct. Problem for some people has been that they want to call people who are not on WhatsApp e.g. doctor, hospital

[RobertSt_165920]

Will customers be notified when it's back?, And couldn't you have messaged everyone if that's still working I've spent hours trying to figure this out

[TeresaJ_2872531]

Yeah me too , changing setting etc etc but then realised it’s the switch over to Vodafone from three that’s caused it after some googling