Hey @NoelGin_2165538
Thank you for reaching our to our SMARTY community forum!
I am sorry to hear about your network issues. We currently have no reported outages across the network which means this could be location specific. Please refer to our network status checker to see if there are any outages in your area - Network status checker | SMARTY
Like every network, some areas will have better coverage with SMARTY than others, and the size and layout of buildings can make a real difference to service: we use the Three network to provide our services. Indoor coverage may also vary.
Although we try to make the coverage results on our online coverage checker (https://smarty.co.uk/coverage-checker) as accurate as possible, the information is only a guide and doesn't guarantee service availability in a particular location. Our roll-out plans are updated regularly but may change over time.
If you haven’t already done so, you could try the following to regain a connection potentially;
- Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal.
- Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal.
- You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find guidance on the correct APN set-up via the following link: https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty.
I hope this helps! - Jodie 😊
