My plan has been paused ! WHY ?!

[JJP2]

• 

   Well, this is alarming !

My plan has been paused for some reason !

I have auto renew turned on and also a credit balance of £62, so I can see no reason why my plan has been paused !

Will contact support ASAP, but as it’s gone midnight, I can’t see me getting help until the morning, which is very concerning !

EDIT : I can receive and make calls, and data is working, so this is VERY ODD ! 🧐

[JJP2]

Now everything is as I would expect it to be 🧐

I will keep an eye on this of course. Is there any reason why this would have happened, albeit briefly @Rebekah_150 ? Would very much appreciate it if you could shed light on this. Thanks in advance.  

[Strandloper]

@JJP2

good to hear things have sorted themselves out.  It's a bit concerning to see things such as this can happen, even if temporary 

[Rebekah_150]

Hey  JJP2

I can't  speak specifically about your account on this platform but the most common issue tends to be payments failing, sometimes this can happen when you get a new bank card.

[JJP2]

 The pausing of my plan must have been a very temporary blip, thankfully 

[MSF]

@JJP2  Strange that this should happen! On Monday, I had trouble signing in and when I did manage, it said that I was out of data - the day my plan had renewed!

One has to question the stability of whatever IT package Smarty are using.

[JJP2]

I was just thinking the very same thing. 

[JJP2]

 This is new. Didn’t get this text in July

[MSF]

@JJP2  I do get a text each month upon renewal - always have done.

I'm just going to remind you of one thing:   https://community.smarty.co.uk/t5/chats-hacks/smarty-for-me-still-on-steroids-and-i-couldn-t-be-happ...

Did you speak too soon? 😂😂😂 (Really hope not - seriously!)

[JJP2]

🤣🤣🤣

Na, still getting great speeds