Forum Discussion

JJP2's avatar
JJP2
SMARTY Pro-coach
01-08-2023

My plan has been paused ! WHY ?!

 Well, this is alarming ! My plan has been paused for some reason ! I have auto renew turned on and also a credit balance of £62, so I can see no reason why my plan has been paused ! Will co...
JJP2's avatar
JJP2
SMARTY Pro-coach
01-08-2023

Now everything is as I would expect it to be 🧐

I will keep an eye on this of course. Is there any reason why this would have happened, albeit briefly Rebekah_150 ? Would very much appreciate it if you could shed light on this. Thanks in advance.  

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    02-08-2023

    Hey  JJP2

    I can't  speak specifically about your account on this platform but the most common issue tends to be payments failing, sometimes this can happen when you get a new bank card.

  • Strandloper's avatar
    Strandloper
    SMARTY Motivator
    02-08-2023

    JJP2

    good to hear things have sorted themselves out.  It's a bit concerning to see things such as this can happen, even if temporary