Hi, ๐
You need to have a 5G device and be in a 5G coverage area. You can check if your postcode is 5G here: Coverage checker | SMARTY.
Whilst our coverage results provided are as accurate as possible, we do state that the information is only a guide and doesnโt guarantee service availability in a particular location and, like with all networks we are unable to guarantee 100% coverage in the UK or a fault-free service and this is outlined in our Terms & Conditions upon sign-up.
Have a look at SMARTY's help article for more info on 5G: Am I 5G ready? | SMARTY Help Centre
I hope this helps! ๐ค๐ค
