MMS not sending gif!

[MSF]

Hi there. You may need to post a bit more information.

Are you sending the message to a standard mobile number?

Sometimes it can depend on your phone - have you checked the Smarty FAQ pages? -  https://help.smarty.co.uk/en/?q=mms

Hope this helps.

[MAHMOUDA_839165]

Hi  there, 

Yes, I'm sending gifs to standard UK mobile numbers from Samsung galaxy s21 with no luck!

[MAHMOUDA_839165]

Hi there, 

I have checked and all APN settings for Smarty Internet and MMS are correct ! 

I'm just trying to send the gifs available and the Samsung messaging app that comes with phone!! 

My friends even send photos taken from their phones using MMS, but they're on O2 and EE!!

[WelshPaul]

And what are those settings?

I have an iPhone and can send gifs via MMS without issue.

[WelshPaul]

Can you answer the following questions @MAHMOUDA_839165 

1. What messaging app are you using?
2. Is Chat Features (RCS) enabled or disabled?

[Rebekah_150]

Hey  MAHMOUDA

it will depend on the file size of the GIFs an MMS will only be able to send a 500KB size as GIFs have become more high definition there file sizes have gotten larger. I would recommend sending them by a messaging app 

[MSF]

Hi Rebekah_150

Can we please clarify something?

On the support pages, 

https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty

the max MMS size limit seems to be quoted as 307200 - I take that to be 300Kb.

Is it 500Kb?

[Liquadia49]

That appears to be 3Mb I am also having issues sending an image through mms but st moment none is responding.  I looked on the forum help and it said 3Mb is the max for mms

[MSF]

@Liquadia49 1kb is 1000b (approximately) whereas 1mb is 1000000b so 300kb is 0.3mb

[Liquadia49]

Would you have any ideas why I cant send a 1.2MB file using samsung messages but using google messages I can.  I am obviously missing something here cheers

[MSF]

@Liquadia49 Sorry, I don't use either of those and so cannot advise.