Mistake when porting partner to Smarty - lost my phone number!!

[JamesCh_2598016]

Hi,

In the absence of anyone answering my messages in web chat, hopefully someone here can help.

It appears that when I transferred my wife's number from O2 to Smarty, I've somehow ported her number to my existing Smarty sim, and in doing so have lost my number (and her calls/messages are going to my phone).

Does anyone know if this is fixable? Can I get my old number which I've had for decades restored back?

Thanks

[MSF]

@JamesCh_2598016 Your only chance is via web chat to Support Team unfortunately. The longer you leave it, the less chance of success I think.

[Chalkychap]

Some mobile operators keep disconnected numbers available for 60-days, following their disconnection. Where this happens, a number can be recovered within this time-period, @JamesCh_2598016. 

If SMARTY Mobile do do this, their web chat would be the way to find out.

[JamesCh_2598016]

Thanks. I've spoken to web chat this morning and they have confirmed they will attempt to recover the number within the next 3-5 working days

[Christy_2613223]

Did it work? I am trying to get my son into a group plan with me from his previous contract with 3. They've transferred my son's old number with 3 to me to replace my existing Smarty number and given him a new number. Chaos. 

[MSF]

@Christy_2613223  It will depend upon where you completed the transfer in request. If you did it within your own dashboard, then this can happen.

Help articles: https://help.smarty.co.uk/en/articles/3406401-how-do-i-start-a-group

https://help.smarty.co.uk/en/articles/7151494-switching-from-your-old-provider-within-a-group-plan