03-14-2023 10:56 AM
03-14-2023 11:35 AM
Have you joined SMARTY from another network provider @Rgn?
You'll need a PAC from your 'old' provider in order to transfer the number you want to keep over to SMARTY.
The following online help article might be useful:
https://help.smarty.co.uk/en/articles/1062823-transferring-my-number
03-14-2023 12:13 PM
If you are coming TO Smarty, then follow advice from @Chalkychap .
If you want to LEAVE smarty and transfer your number to another network, you will need a PAC code to give to the new network so that they can start the transfer in. In that case see :https://smarty.co.uk/dashboard/settings/manage-plan (bottom item)