I need proof of usage for insurance

[ErikaYe_2339505]

Can anybody help me? I haven’t heard back from SMARTY. My insurance company requires a Proof of Usage PDF. Any help would be greatly appreciated. 

[Natalie_2037612]

Please contact our webchat team who can look into this for you. 

- Natalie 

[Elspeth_2408033]

Smarty told me they couldn’t do this & just provided proof of SIM use, as my son’s SIM card was replaced, this proves nothing! Getting a little bored of the lack of concrete help from Smarty; it’s adding to the stress of my son having his life threatened for his phone…  

[MSF]

@Elspeth_2408033 If you access the account dashboard, you can access usage history and screen grab then save as a pdf file.

[Elspeth_2408033]

I need proof of use linked to the IMEI of the phone which has been stolen…

[MSF]

@Elspeth_2408033  Surely, a network can only tell you about usage linked to the number on their sim.

What's to stop people using the same sim in multiple devices?