I need proof of usage for insurance

[ErikaYe_2339505]

Can anybody help me? I haven’t heard back from SMARTY. My insurance company requires a Proof of Usage PDF. Any help would be greatly appreciated. 

[Daniell_2044290]

My insurance is not accepting this as formal proof and highly doubt any other would either. 

[Elspeth_2408033]

Smarty told me they couldn’t do this & just provided proof of SIM use, as my son’s SIM card was replaced, this proves nothing! Getting a little bored of the lack of concrete help from Smarty; it’s adding to the stress of my son having his life threatened for his phone…  

[MSF]

@Elspeth_2408033 If you access the account dashboard, you can access usage history and screen grab then save as a pdf file.

[Elspeth_2408033]

I need proof of use linked to the IMEI of the phone which has been stolen…

[Daniell_2044290]

What was the result of this? Its a fairly standard insurance requirement.

[MSF]

@Daniell_2044290  As per my post on 10/11/2024

[Daniell_2044290]

That was a non-answer.  No insurance company would find that an acceptable form of proof, no address,  no IMEI number, you can't even export it as PDF.  This whole experience has made me realise that this so-called cheap SIM only deal is not worth it. 

[MSF]

@Daniell_2044290   You can screenshot and then save as pdf. They don’t issue formal invoices as there is no legal requirement to do so.

[MSF]

@Elspeth_2408033  Surely, a network can only tell you about usage linked to the number on their sim.

What's to stop people using the same sim in multiple devices?

[Natalie]

Please contact our webchat team who can look into this for you. 

- Natalie