I need help to leave smarty but my son's phone is on my account and he is staying-can you help?

[Rebekah_150]

Hi LiatSarn_852721,

I am unfortunately unable to access your account on this platform. If you contact our chat team, they can offer account specific advice, https://smarty.co.uk/contact available daily from 8am – 8pm.

[MSF]

@LiatSarn_852721 If you mean that your son is a group member, you will need to unwind the group first and then he can remain.

If you set him up as a 'nickname' sim on your account, then if you leave his sim will close down.

[LiatSarn_852721]

Thanks @MSF . The account is in my name but its his phone number. I left smarty on my phone and now he has been disconnected. I then renewed thinking it was his plan but i think it might now be mine!. Not sure how to disconnect it all but think easiest might be for us both to leave smarty as so difficult to get any help if things go wrong. How do I continue to pay for him and not for me?

[MSF]

@LiatSarn_852721 If the account is in your name, then if you don't buy your son a plan for 180 days, you will get a 40 day deactivation email. You can make sure that auto-renew is turned off in the Account Dashboard first.

If the number is showing as active on theAccount Dashboard, then you can simply buy a smarty plan for that number. If the sim has been deactivated, then there is not much you can do.

To clarify the position exactly, I recommend a web chat with Smarty Support who can access your Account to check. Not sure why you say it is difficult to get help - you do however need to explain fully.