I can't receive text messages from and to Italy
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โ10-01-2025 14:10 PM
Hi everyone,
Iโm having trouble sending and receiving text messages to and from Italy.
This is quite important as I need this service to receive texts from my Italian bank. Iโve already contacted Smarty customer support, but unfortunately, they werenโt helpful. I also reached out to Apple support, and since iMessage is working fine, they suggested the issue lies with my carrier.
Has anyone experienced a similar issue and found a solution?
Thank you in advance for your help!
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โ10-01-2025 17:30 PM
@MatildeC_1993 Text messages to Italy will not be included in your Smarty plan as that constitutes International use.
As @SmartyTrousers advises, you will need credit to pay for any such use.
Another potential problem I foresee is that many banks send messages on short code numbers and Smarty does not support a reply to such a number.
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โ13-01-2025 06:04 AM
Thank you for your reply. I do have an out of plan add on to send texts to Italy. I canโt receive texts from my family and friends either, itโs not just a problem with the bank.
The smarty customer service didnโt help at all.
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โ13-01-2025 08:54 AM
@MatildeC_1993 OK, so we have established why you cannot send international texts.
As far as receiving them -are those people definitely sending the texts to +447xxx xxxxxx ?
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โ13-01-2025 09:15 AM
We haven't established why I can't send international texts, since I DO have an out of plan add on and I still can't send international texts.
But yes, of course, they do use the +44.... format.
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โ13-01-2025 15:21 PM
@MatildeC_1993 Well, that does seem strange then.
Also just checking....you can see your add on when you look at your account dashboard?
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โ13-01-2025 15:38 PM
I do. I have ยฃ9.74, which should be more than enough to send an international text.
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โ13-01-2025 15:52 PM
@MatildeC_1993 Yes, they should charge 6p for each text. sent
I see that you have managed to use some of your add on original sum (I'm assuming that it started at ยฃ10). Was that on a call?
If this persists, you may be better raising it as a Complaint rather than via Support agents.
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โ13-01-2025 15:58 PM
Yes, it was on a call.
thank you for the help and suggestion, I will rise it as a complaint!
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โ28-01-2025 12:31 PM
Did u get any answer to your complaint. I have the same issue the service is extremely poor. I made a complaint ages ago and typically no response
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โ30-01-2025 10:33 AM
Unfortunately not, they havenโt solve the issue.
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โ29-01-2025 09:03 AM
@GrahamR_1560849 You posted this on another thread and I have replied there.
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โ10-01-2025 17:01 PM
As for sending texts to an Italian number, have you added some credit to your Smarty account? International texts are not included with any Smarty tariffs, so you will need additional credit on your account.
As for receiving them from your Italian bank, could it not just be the case that the bank will only send texts to an Italian number?
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โ13-01-2025 06:06 AM
Hi, thank you for answering!
I have an out of plan add on to send international text messages. I canโt receive or sent texts to Italian numbers in general, including my family and friends there. Itโs not just an issue with the bank (which can still send texts to international numbers anyways)

