How to access refer a friend reward

[JamesWi_3403452]

Hi. I've had the email with link to choose my reward .when clicking on link it simply brings me to the home page of the smarty app. Any ideas?? Thanks

[Melissa_2759638]

Did you sort it?...if so how? I can't access mine either 😤

[KrisFer_2761990]

I have this exact issue also. Did you have any resolution to it? 

Thanks!

Kris

[RachelM_7667]

Oh no, I'm sorry to hear this JamesWi_3403452, 

The easiest way for us to help you with this is to have a quick chat with our customer care team. You can find our team daily from 8anm to 8pm here! https://smarty.co.uk/contact

- Rachel 

[Melissa_2759638]

I'm having same issue with no help whatsoever. IV been told to use another device (which I don't have,only my phone) my referred friend has received theirs (has the same phone) but my email link doesn't work....just keeps taking me to my app/dashboard 😡

[MSF]

@Melissa_2759638 When you say 'no help whatsoever' did you get a response from the agents? Have you raised a complaint? Is your app updated?

Have you checked through this article?;https://help.smarty.co.uk/en/articles/1404186-referrals-faq-s