how the hell do you speak to someone?

[Stephen_2060776]

smarty app logs me out every day ????

[MSF]

@Stephen_2060776 You won 't be able to speak to someone directly. Networks such as Smarty manage to keep costs down by not having a telephone customer service offering.

People can find help in the Support articles or else by posting here, where quite often someone will be able to assist (as long as it is not an account issue - we cannot see those details)

[AmandaDe_622337]

Hello, I put £5.00 on the add-on as I am going overseas. Its now gone down to £2.00 and I havent even used it yet or overseas, why is it being used?

[RachelM_7667]

Hi AmandaDe_622337,

I'm sorry for the inconvenience this is causing you at the movement. We would like to get a bit more information so we can review the problem and resolve it for you. 

If you haven't already, you can reach out to our customer care team at: https://smarty.co.uk/contact.

Our team are available daily from 8am to 8pm and they would be more than happy to help you with your add on. 

- Rachel  

[MSF]

@AmandaDe_622337  I have absolutely no idea. Have you tried a web chat with Smarty Support? They can look at your account.

[Chalkychap]

Online, by using the interactive chat page, @Stephen_2060776. 

Begin at https://smarty.co.uk/contact, then just scroll down to the "How to get more help" section. 

Advisors work until 8pm everyday.
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