26-12-2023 08:21 AM
?
26-12-2023 11:04 AM
@leedorney Have you tried clearing Auto-renew and then changing payment details and then saving?
26-12-2023 16:36 PM
Yes
27-12-2023 08:33 AM
Hi @leedorney
To get rid of payment info, first switch off auto renew & save changes. Then, turn off "securely store payment details", save changes & exit page. This will remove existing payment details and you'll then be able to enter the card details you want in your account.
21-06-2024 10:27 AM
I have two cards saved. I want to delete one, do I have to still do this or can I not just highlight the card I do not want and then delete.
21-06-2024 13:34 PM
I would suggest following the steps Tascha advised. Just to stop any future issues and give it a clean wipe 🙂
10-11-2024 15:58 PM
Are you doing this process on the app or a computer. As I've tried both ways and it seems to not work so far.
10-11-2024 16:14 PM
@DTyllye_2225432 Usually best on the website on a computer rather than the app which can be a bit cranky at times.
10-11-2024 16:55 PM
Hi thanks for the reply but ive tried both ways and with no success.
11-11-2024 08:09 AM
@DTyllye_2225432 In the case, you need to web chat with Smarty Support team.
11-11-2024 08:13 AM
Thanks for the reply, I was trying again this morning and still no luck. So I've now only got webchat as last resort now.