How do I delete a card - from payment settings?

[leedorney]

?

[MSF]

@leedorney Have you tried clearing Auto-renew and then changing payment details and then saving?

[leedorney]

Yes

[Tascha]

Hi @leedorney 

To get rid of payment info, first switch off auto renew & save changes. Then, turn off "securely store payment details", save changes & exit page. This will remove existing payment details and you'll then be able to enter the card details you want in your account.

[MatthewK_581082]

I have two cards saved. I want to delete one, do I have to still do this or can I not just highlight the card I do not want and then delete.

[Nathan]

I would suggest following the steps Tascha advised. Just to stop any future issues and give it a clean wipe 🙂 

[DTyllye_2225432]

Are you doing this process on the app or a computer. As I've tried both ways and it seems to not work so far. 

[MSF]

@DTyllye_2225432  Usually best on the website on a computer rather than the app which can be a bit cranky at times.

[DTyllye_2225432]

Hi thanks for the reply but ive tried both ways and with no success. 

[MSF]

@DTyllye_2225432  In the case, you need to web chat with Smarty Support team.

[DTyllye_2225432]

Thanks for the reply, I was trying again this morning and still no luck. So I've now only got webchat as last resort now.

[EmrahDok_399800]

I had the same problem and sorted it out with Tascha's recommended process.