Honor magic 5 pro

[Hawkwind]

Hi, I have just bought yesterday an Honor magic 5 pro.

When I try and use my smarty SIM it connects for about 20 seconds then loses signal and says emergency calls only.

A reboot and going in and out of aeroplane mode is exactly the same, connects for 20 seconds then emergency calls only.

I have tried both SIM slots and it's the same.

There is no WiFi calling setting either.

I have checked the APN settings and they are fine.

I've done a network reset and the same problem.

The phone and all software is up to date.

I have noticed on the internet that others have had similar issues with Smarty.

Is there anything else before ditching Smarty for another network.

Thank you

[Hawkwind]

I should add that the phone is on the compatible list for WiFi calling.

[Hawkwind]

Ah well I've had to port my number to another network 😞

I contacted online chat but they could not help.

A pity but it is what it is.

[MSF]

@Hawkwind Did you check Network Coverage for your area and also Network Status currently?

[Hawkwind]

Hi, yes I did, chat also said there are no issues in my area.

The switch has started today anyway so there's nothing left for me to try now.

[MSF]

@Hawkwind Have just seen other posts that suggest there was a nationwide problem today. (My daughter also reported having no signal on Smarty for a while).