11-28-2023 04:58 PM
Hi, I have just bought yesterday an Honor magic 5 pro.
When I try and use my smarty SIM it connects for about 20 seconds then loses signal and says emergency calls only.
A reboot and going in and out of aeroplane mode is exactly the same, connects for 20 seconds then emergency calls only.
I have tried both SIM slots and it's the same.
There is no WiFi calling setting either.
I have checked the APN settings and they are fine.
I've done a network reset and the same problem.
The phone and all software is up to date.
I have noticed on the internet that others have had similar issues with Smarty.
Is there anything else before ditching Smarty for another network.
Thank you
11-28-2023 05:01 PM
I should add that the phone is on the compatible list for WiFi calling.
11-30-2023 08:18 PM
Ah well I've had to port my number to another network 😞
I contacted online chat but they could not help.
A pity but it is what it is.
12-01-2023 10:05 AM
@Hawkwind Did you check Network Coverage for your area and also Network Status currently?
12-01-2023 10:47 AM
Hi, yes I did, chat also said there are no issues in my area.
The switch has started today anyway so there's nothing left for me to try now.
12-01-2023 06:22 PM
@Hawkwind Have just seen other posts that suggest there was a nationwide problem today. (My daughter also reported having no signal on Smarty for a while).