Forum Discussion
Hive issues
Has anybody experienced Hive heating receiver not working on sim 4G internet provider, we live in the countryside and do not have possibility of cable / fibre broardband so have to rely on a sim card, Hive have told me to contact my provider with the following message
I trust you are well. In order to further assist, could you please get in touch with your Internet Service Provider and request that they open/forward the following ports in order for the HUB to onboard/connect to the internet:
The ports a Hive Hub requires are:
UDP port 123 (NTP)
TCP port 443 (HTTPS)
TCP 5671 (AMQPS)
2 Replies
Are you using a data only SIM plan with your Hive device Christop_934190?
Anyway, just a note to alert you that SMARTY's terms & conditions have a clause about NOT using mobile broadband as a long term substitute for fixed line broadband - section 5.15 and 5.16.
I wouldn't have thought TCP port 123 and port 443 are blocked - but, the web chat team should be able to assist and investigate further regarding port 5671.
This community forum is populated by Smarty customers like you and I.
For this issue, you would need to start a webchat with Smarty, to discuss the opening of the ports you mention above.
