has anyone got a solution "for sorry you have not been given access to this service"

[TerrySm_2477139]

I have spent some time with support and still have an issue calling certain numbers, I get a message saying

 " sorry you have not been given access to this service"

My partner can phone the numbers concerned from her phone (smarty as well) without issue.

I have a Samsung A51 5g

Any help would be greatly appreciated

[MSF]

@TerrySm_2477139 I think we will need a bit more info about those numbers in order to try and help you.

1. Are you dealing from your Contacts?

2. First 5 digits of number?

3. Do you have Add On credit in case these are chargeable numbers?