Group %10 Discount.

[Brooker88]

So I've been with Smarty a month now, I have a group set up with mine & my daughter's SIM card

When registering it was advertised that you get %10 off while in a group.

I received my bill on the 22nd & was billed two £10s instead of £9?

Is there something I have to do to apply the %10 discount? 

I plan on adding more Sims to my group but I can get cheaper family deals from BT/EE if discount is not being applied.

Thanks, Andrew.

[Chalkychap]

I have a group plan @Brooker88, and each SIM in the plan gets a 10% discount.

I didn't have to claim anything, it just happened automatically. My plans are setup to auto-renew.

Did you receive an email confirmation when members joined your plan, with details of what plan they’re on, and their next billing date?

[WelshPaul]

You don’t get the discount if you’re on a promotional plan. You must be on a double data promo plan or something?

[Brooker88]

Hi, yes we're on the 30gb deal (60gb for a year I think)

Is that the reason why?

Thanks 

[Chalkychap · Accepted solution]

I think so @Brooker88, section 14.10 of the terms & conditions states: 

Please note that if you already have a promotional discount, the 10% group discount will only be applied to your plan once your promotional discount ends. If you have a promotional discount that doesn't expire you will retain your promotional discount and will not receive a group discount. If you want to take advantage of your 10% instead of the promotional discount then please get in touch with customer support. 

The promotion offering 60GB data for price of 30GB lasts for 12 months.

[Brooker88]

I just noticed at the top of my plan it says "%10 off group applied"