Esim and Smarty SIM together

[DavidMa_2175210]

Does anybody have experience of using a Smarty SIM in the same phone as an esim. I have a Galaxy S23 ultra with an esim rather than a physical EE SIM. When I try to activate my new Smarty SIM the phone tells me that it will deactivate my EE esim which I don't want as I want to use the 2 Sims together which it seems the phone is able to do, just not it send with a Smarty SIM.

[JJP2]

Do you have another physical sim in the phone, in addition to the Smarty physical SIM ?

The S23 ultra can use 2 physical SIMs OR 1 physical SIM and 1 eSIM.

What you have said makes me wonder if there is another physical SIM in the phone, so that when you try to activate the physical Smarty SIM, the phone is telling you it’s going to de-activate the eSIM from EE.

https://www.samsung.com/ae/support/mobile-devices/does-s23-series-have-sim-card-slot-or-does-it-supp... 

 

[DavidMa_2175210]

Thanks for your reply. The only SIM in the phone at the moment is the EE esim. I am reluctant to activate the Smarty SIM in my S23 as the phone tells me that it will deactivate the esim as soon as I activate the Smarty SIM. You are right in saying that the S23 should be able to accept a physical SIM as well as the esim so I can only assume that it doesn't like the Smarty SIM for some reason. I'll try and borrow one and try that.

[JJP2]

You CAN activate the Smarty physical SIM, even if it does deactivate the eSIM from EE, as the eSIM will only be deactivated, NOT deleted. 

Then, when you have activated the Smarty physical SIM, you just need to re-activate the eSIM from EE, which will mean you have both the Smarty physical SIM and eSIM from EE active simultaneously.

[DavidMa_2175210 · Accepted solution]

Thanks again. I decided to try again. Turned off the phone, put the Smarty SIM in and it worked without wanting to deactivate my esim. I can only think that previously the SIM wasn't activated. I was using it in an old Galaxy phone until I could sort it and therefore had to activate it. When I tried again in my S23 the SIM is now activated and worked. That is the only explanation I can think of for it now working at the second attempt without issue. Thanks again for your help