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Disappointing signing up process

MartynH_1929215
SMARTY Rookie
SMARTY Rookie

‎20-03-2023 18:11 PM

I tried to sign my wife up using a spare sim. I've been unable to progress the application as the system is awaiting a sim number. Live Chat says the sim number has been rejected by their system. This is despite her receiving an email saying the sim has been registered! 

Not impressed.

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2 REPLIES 2

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

‎20-03-2023 18:37 PM - edited ‎20-03-2023 18:37 PM

How long have you had the spare SIM @MartynH_1929215? - I suspect all the UK mobile operators have a use by date for ad-hoc SIM cards.

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George
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎21-03-2023 13:51 PM

Hi @MartynH_1929215, as @Chalkychap mentions here depending on how long you have had this SIM we may need to do some things in the background. Please speak to our team again and ask if you can allocate this SIM number to the account.

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