daily sign in abroad

[Andrewj_2552345]

I have a lock  on my phone

in uk I never have keep logging in daily

I am currently  living thailand and now I have login to smarty app daily

Please can you explain why it's very inconvenient

Regards

[MSF]

@Andrewj_2552345  We are forum members like you and do not work for Smarty.

I'm guessing that it is a security measure if it detects that you are not in the UK. Sounds like a good thing to me that they are checking to try and protect you.

[Andrewj_2552345]

Hmm i see

I am obviously using a dual sim  phone

As long as any calls to my UK numbers are passed through without hassle  as I  need to be seen as in UK

Cheers

[MSF]

@Andrewj_2552345  Why 'obviously' using a dual sim phone?

The app works on data - I think it knows that you are not in the UK and therefore asks you to log in.

Calls - if you are on a network that talks to Smarty, then calls gt through. I do wonder if callers may hear a different tone when you are outside the UK and that may be a giveaway.

[Andrewj_2552345]

Re dual sim, sorry yes I live in Thailand and  on some occasions maybe only a few times a year I need to make and receive

  calls from a UK number to show powers that  be a UK presence  so I use the "out of app " whatever...

Just seemed strange that  the app kept asking me to sign  yes possibly it doesn't Thai internet data

Had a call from UK today it worked to no issues there

Does not seem much rlse to say maybe it's just an app quirk I will have to live with

[MSF]

@Andrewj_2552345  Answering a call from 'powers that be' does not show a UK presence - I'm sure that they are well aware of mobile roaming!

There are many apps and websites that will not communicate at all if you are outside the UK and they detect it e.g. National Lottery, BBC iPlayer.

[Andrewj_2552345]

Never mind a UK  number along with "other things"helps believe me ...but that's not the issue it was the inconvenience of having to keep signing in that I was raising thank you for your assistance

[Goddess_Bastet]

I expect it’s a new security feature as I too have to sign in every time I access the app. I just click on my avatar & am signed in automatically though. I’m still in the UK.

Or is your problem different in that you’re asked for username & password?

[Andrewj_2552345]

Yes I am asked user name and password  every time

[Goddess_Bastet]

Is there any file or app cleaner on the phone which may be deleting cookies or files?

[Andrewj_2552345 · Accepted solution]

Not as far as I am aware but phone has been in about 4 different countries in the last 6 days  and google updated something when I was in Abu Dhabi I remember seeing

Anyway It's not a massive problem just an inconvenience

Thank you you help

I will close this at this point