Created family group added family then closed account

[OliverBu_769463]

After being with Smarty for many years, I saw a great opportunity to take advantage of setting up a family group and added my two lads.

I have closed my account now and cannot manage my two lads accounts.

I need help as I want to upgrade their accounts as they need more data but cannot login to my account to manage them and cannot locate the login details for their accounts 😞

[GarryDa_1349201]

I've just read this guide which has relevance to this post, and it's a huge flaw that I think needs reconsidering - in a group/family plan you CANNOT move the owner role to another member of the group, so if the owner wants to leave Smarty you'll no longer be able to manage the accounts of the group members that remain.

help.smarty.co.uk/en/articles/3417274-what-can-group-owners-and-members-see-or-do?

I don't even know if it would be possible for all accounts to 'leave' and then 're-join' Smarty, keeping their numbers in the process, and set up a new group. I suspect at the very least they'd lose their payment and usage histories.

[MSF]

@OliverBu_769463  If you were the group owner and closed the4 relevant account, the members may not have access to their accounts, particularly if they are youngsters.

https://help.smarty.co.uk/en/collections/2645150-managing-your-group is the relevant place to read up on this. However, I suspect that you will need to contact Smarty Support via web chat to sort this one for you now.