Contact

[senojdh]

How do I actually contact Smarty. I have very liwe el service. My download speeds seldom reach 5mbps but using the same phone 7n the same area with a GiffGaff SIM I get 30 to 50 Mbps. I have been trying we chat and the chat in the App to contact support without reply

[MSF]

Hello @senojdh . You can only contact Smarty via web chat to 'speak' to someone.

Firstly, worth trying the network status checker for any local issues: https://smarty.co.uk/network-status-checker

Smarty runs on 3 network, while GiffGaff runs on O2 - this may account for the very different speeds you are getting.

It does seem that the Support team are busy these days and it can take quite a while to get a reply.

The other way to make contact is via a complaint: https://smarty.co.uk/complaints

Having said that, at present yours is not really a complaint as such and may be something that Smarty unfortunately cannot solve immediately.

[DavidDy_1109149]

Have to use the chat facility facility unfortunately I think it goes to India , some of the replies leave a bit of the desired strike that a lot to be desired we desired.