Compensation for no service?

[PeterMo_2886814]

I understand smarty was down today, i check in the morning when i had no phone speradic data service, site said no issues in your area .. lie, then about an hour later said phone only issue .. no data issue .. lie. Tried contacting customer care who must of been swamped, service seems to be working now, but felt like smarty were hiding behind a tiny amount of customer care staff and not helping customers in avtimely manner. So how much compensation do affected customers get? And dont say none as im sure the company director and the board all got paid for today despite the shambles. I look forward to any generic not interest reply.

[MSF]

@PeterMo_2886814 Given that the maximum you will have paid is £20 for up to 30 days this month, you would strictly be entitled to 66pence.

[WelshPaul]

The outage lasted 10.5 hours, affecting only texts and calls, leaving one out of three services unaffected. If you paid £20 for their unlimited plan, you’d be out of pocket by 20p.

[ElvijsP_2541495]

No it did not. The first day no data or calls were available for service the next day calls couldn't be made and the next the same. Had to use data to call someone.

[MSF]

@ElvijsP_2541495 Certainly did not apply everywhere though.

[MSF]

@WelshPaul Yes, OK true enough...but I'm allowing for worst case scenario I guess. My point was to show that it was a small amount of money really.

[LizaWel_2178147]

Ok that will be fine 

[MSF]

@LizaWel_2178147 For clarity, I'm not offering you that - I sm stating what may be considered the contractual position. You would need to contact Smarty to be certain.