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Changing plan from 5GB to 16GB

Prashan_2838709
SMARTY Pioneer
SMARTY Pioneer

‎25-09-2024 08:34 AM

Hello

 

My auto renewal kicks in tomorrow the 26th and I am trying to change my plan from 5GB internet to 16GB (So from paying £6 to £8). But when i do this and it asks for OTP from my bank,once after i give the OTP and submit it says its not possible to do this, try again. I tried a few times but no luck. Can someone please suggest what to do?

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4 REPLIES 4

MSF
SMARTY Guru
SMARTY Guru

‎25-09-2024 09:12 AM

@Prashan_2838709  Yes, get in touch with Smarty Support Team via web chat s they can access your account to see what is happening.

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MSF
SMARTY Guru
SMARTY Guru
In response to MSF

‎25-09-2024 09:13 AM

@Prashan_2838709  If you are giving the OTP, that is to your bank, isn't it? Perhaps the issue lies with them and so you should also contact them at the same time.

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Prashan_2838709
SMARTY Pioneer
SMARTY Pioneer
In response to MSF

‎25-09-2024 09:29 AM

Hello

Thank you but i dont know how to access the webchat?

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