Change of phone number

[Geoffre_2901005]

I am a new Smarty customer and my old number completed porting yesterday. On my iPhone under settings the Smarty sim phone number is still showing and I am unable to change it to my new one. Please advise how I can change this to the correct number. Thank you.

[MSF]

@Geoffre_2901005  There is a lot of information on this subject already because it happens frequently. The phone 'remembers' the initial random number allocated and needs to be 'encouraged' to change to the number ported in.

You can turn off iMessage and FaceTime first and then when you turn back on it may update. You can try a network reset also. You should be able to change 'My Number' in Settings.

[Geoffre_2901005 · Accepted solution]

Many thanks for your helpful advise. I followed what you said and after several attempts I was able to change the number to the correct one and it has now stayed on my phone. Thanks again.

[anthony_2279305]

does anyone know how I can request a new number ?

[MSF]

@anthony_2279305 Reply on other post.