08-29-2024 12:33 PM
I am a new Smarty customer and my old number completed porting yesterday. On my iPhone under settings the Smarty sim phone number is still showing and I am unable to change it to my new one. Please advise how I can change this to the correct number. Thank you.
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08-30-2024 03:58 PM
Many thanks for your helpful advise. I followed what you said and after several attempts I was able to change the number to the correct one and it has now stayed on my phone. Thanks again.
08-30-2024 10:08 AM
@Geoffre_2901005 There is a lot of information on this subject already because it happens frequently. The phone 'remembers' the initial random number allocated and needs to be 'encouraged' to change to the number ported in.
You can turn off iMessage and FaceTime first and then when you turn back on it may update. You can try a network reset also. You should be able to change 'My Number' in Settings.
08-30-2024 03:58 PM
Many thanks for your helpful advise. I followed what you said and after several attempts I was able to change the number to the correct one and it has now stayed on my phone. Thanks again.