Cap for unlimited plan

[AliceCh_1943701]

I have just started using Smarty with unlimited plan. May I know if there’s any cap? I ask because it seems slower after using it for couple hours. Does it happen to everyone? Or it’s just me because I have the personal hotspot set up.

[Chalkychap]

The only cap I'm aware of @AliceCh_1943701, is the 12GB/month cap for EU roaming mobile data. 

Three UK (SMARTY's parent) have an active traffic management policy (called TrafficSense), which they say is used in times of high congestion or network issues, when bandwidth might be rerouted from quieter places to places with higher demand - to make sure things are running smoothly across Three's network. 

[MSF]

Hi @AliceCh_1943701  - please see this support article - https://help.smarty.co.uk/en/articles/1155178-our-policy-on-data-shaping-and-network-throttling

In short, they say that they do not restrict speeds.

[Patrick_2107518]

Bought a huawei dongle with a smarty sim and it was 30mbs down and 26dbs upload.

for about a week

now it’s 2mbs down and 0.3mbs upload.

**bleep** useless

[MSF]

@Patrick_2107518 Have you seen this article?: https://help.smarty.co.uk/en/articles/5744896-mobile-and-broadband-estimated-maximum-speeds

and also: https://help.smarty.co.uk/en/articles/1155178-our-policy-on-data-shaping-and-network-throttling

Also, please see T&C's: https://cdn.smarty.co.uk/files/SMARTY-Terms-And-Conditions.pdf?_gl=1*kx7me5*_ga*NjMwMDg4NTg2LjE2ODUx...

Point 5.15 does give Smarty the right to restrict your service if they think that you have been using data for commercial uses or for tethering more than 8 appliances - I'm not saying that you fall into those categories, but they can do it.

[NickJoh_2993198]

This is where some clarity is needed, Smarty say tethering 8 appliances constitutes a breach, yet the data SIM plan says unlimited tethering in the UK

[MSF]

@NickJoh_2993198  I think that you may be missing the "Fair Usage" Policy here.

£20 maximum per month  to run 8 appliances does seem a bit on the heavy side here.

[NickJoh_2993198]

At the risk of repeating myself, data only SIM plan states "unlimited tethering in the UK" all I am asking for is clarity