Cant renew using new card, keeps reverting to old card

[RachelM_7667]

Hi DavidHugh_59754,

Updating payment details can be tricky! 

To ensure there are no issues with the new payment details, you need to delete the old payment information. Once deleted you should not have any issue keying new card details and turning on auto-renew. 

Any questions you can review our help articles here: Updating your payment method | SMARTY Help Centre.

Or you can contact our customer care team, available daily from 8am to 8pm: https://smarty.co.uk/contact.

- Rachel 

[MSF]

@DavidHugh_59754 Are you using the web page rather than the app?

If you cannot change payment method, you will need to web chat with Smarty Support for assistance.