Can't register with WhatsApp

[RebeccaGUpton]

Hi have just activated a new smarty SIM, but I am unable to register for WhatsApp with it. I have tried everything it says on the WhatsApp help page (turned phone on and off, uninstalled and reinstalled WhatsApp APP, tried personal and business WhatsApp) and it is still saying they cannot send me the SMS with the code an when I request a call, it doesn't give me a code, just says press a number and then cuts off. ( I have checked and can both send and receive SMS and make phone call using this phone).

According to the WhatsApp help site, if the problem continues once trying all that, then it nust me an issue with the network provider.

Has anyone has this issue?

[Christo_3291348]

I have a new Iphone 13 and i cannot receive the SMS from whattsapp. I tried my Smarty sim in another Android phone and this has the same issue. All other apps work fine. 

I tried all the advice on the Whattsapp help pages. 

I need this working or i will just cancel my account after a week of having Smarty and move to another provider if i can't get it sorted.  Who can o contact at Smarty?

[MSF]

@Christo_3291348  Why you assume that it has to be Smarty's fault and not WhatsApp? Is the phone brand new and working for calls and data?

Did you try the phone call alternative?

You can contact Smarty via web chat.

[Christo_3291348]

I tried the sim in another phone that we had and whattsapp was previously installed and worked fine.

I deleted whattsapp then tried with the smarty Sim. This failed. Unable to send SMS or call the number.

Installed the old sim in that Android phone and reinstalled Whattsapp. That was able to receive the SMS form Whattapp. 

Smarty SIM will not work in both phones. IOS and Android.

I am now on live chat.

[MSF]

@Christo_3291348 Replacement sim then?

[neiljdo]

I'm experiencing the same issue. Already uninstalled/reinstalled the app but still can't receive verification code from whatsapp. Other apps work fine, though.

[Rebekah_150]

Hi  neiljdo 

If you have tried everything on WhatsApp's help page, I recommend contacting WhatsApp directly. https://faq.whatsapp.com/498754122134583/?cms_platform=android 

[RowenaB_1464486]

Hi Rebecca, I’m having the same issue and tried all of the advice below. Do you mind me asking if you got it resolved and how? 

[Cronie-2015]

Yes we are having trouble setting up my daughter’s phone. 
she has my husbands old iPhone 11 and brought her a smarty monthly sim contract and she relays on what’s app for contacting family but we have been having trouble connecting it. 
we got the code etc but now it’s saying wait 24hrs for something or another but still waiting 2 days later 

[RebeccaGUpton]

Thanks, I have been in touch with WhatsApp but not had an answer back yet.

[Rebekah_150]

If you do still need help after WhatsApp get back to you you might consider raising a complaint the complaints team have more flexibility on how they can help https://smarty.co.uk/contact.

[Rebekah_150]

Hey RebeccaGUpton,

If you are still having issues I have found this help page from what's app https://faq.whatsapp.com/498754122134583/?cms_platform=android 

[MSF]

@RebeccaGUpton  Is your phone receiving calls and texts normally?

Did you input your full international number as requested? Choose UK from dropdown and then add just 7xxx xxxxxx?

[DomAnow_3305153]

I’ve the same issue and it’s not working. I can’t register WhatsApp on my iOS 

[MSF]

@DomAnow_3305153  Have you tried totally deleting the app and then downloading it afresh?

Did you read this article? : https://faq.whatsapp.com/1120385166078156/?helpref=search&query=troubleshooting&search_session_id=db... It can take up to 24 hours to receive the code.

[DomAnow_3305153]

I’d try all solutions and still wouldn’t work as it tells wait an hour and try again. Been doing it since yesterday I got my smarty sim.This is bad! 

[MSF]

@DomAnow_3305153 Am I correct in assuming that you have activated your smarty sim and it is working and also shows on your account dashboard?

Are you changing the number on an existing account? Is the text going to your currently registered number?

[DomAnow_3305153]

I’m only using the smarty sim and it’s activated but unable to receive code from WhatsApp 

[MSF]

@DomAnow_3305153 But I'm wondering if your WhatsApp account runs with the old number and they are sending a text to that number.

[DomAnow_3305153]

No I does this a new phone with new smarty sim just understand me please.its got nothing to do with any other number 

[MSF]

@DomAnow_3305153 Brand new WhatsApp account then.

Definitely need to contact them to find out why their text is not arriving.

[RebeccaGUpton]

Hi, yes I can send and receive SMS and calls. I have made sure the number is correct and I have put it in correctly with UK code and no 0.

[MSF]

@RebeccaGUpton  Is there a WhatsApp forum that may have the answer?