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Calls not coming through

Christin_989271
SMARTY Pioneer
SMARTY Pioneer
 
6 REPLIES 6

MSF
SMARTY Guru
SMARTY Guru

@Christin_989271 That is not very helpful and so it makes it difficult to give you useful tips.

People cannot phone you? Have you recently ported in a number? Is the phone definitely working? Etc, etc.

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

Curious to know how you know calls aren't coming through, @Christin_989271

@Chalkychap  What? You mean that you are not psychic? 😂

  • Got my husband and daughter to ring me 

@Christin_989271  What do they hear when they call? Are they in the same place as you?

Give us a break here - please! It's really hard with limited info.

Was your sim working recently? Have you recently activated the sim or ported in number?

Decembersangel
SMARTY Motivator
SMARTY Motivator

@Christin_989271 
Can you ring out? Does your phone have VoLTE capability? Is it supported by SMARTY for VoLTE? I agree with @MSF  as the more information the better!
I have posted this.....
https://community.smarty.co.uk/t5/chats-hacks/can-t-make-receive-calls-not-necessarily-a-network-pro...