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Calling with no WiFi

Alexandr_791339
SMARTY Rookie
SMARTY Rookie

Sorry if this is a daft question - the sim my daughter currently has only lets her text and call when she has WiFi but I need her to be able to ring at all times. What plans are best for this that’s cheap?

thanks

2 REPLIES 2

Decembersangel
SMARTY Motivator
SMARTY Motivator

Hi @Alexandr_791339 👋

Have you checked the phone settings? It may be set that way.
Try this:- Android phone
Open Settings and tap on 'Network & internet,' then locate and tap on the 'Calls & SMS' option. Next, toggle the switch next to the 'Wi-Fi Calling' option to disable it.

iphone

  1. From your iPhone's home screen, tap Settings.
  2. Tap Phone.
  3. Tap Wi-Fi Calling.
  4. Move the Wi-Fi Calling on This iPhone switch to the off position to disable Wi-Fi calling.


If it is already off then is the phone connected to 4G?
Try this:-  Android phone

  1. Open “Settings”
  2. Tap on “More”
  3. Tap on “Mobile network”
  4. Tap on “Preferred network type”
  5. Choose “4G/3G/2G (auto)”

iphone

  1. From the home screen tap Settings.
  2. Tap Mobile Data.
  3. Tap Mobile Data Options.
  4. Tap Voice & Data.
  5. To enable 4G connection, tap 4G. 

ALL plans are set up for calls and texts through 4G/5G (3G is being discontinued) and wifi calling is only an option through the mobile phone settings.
Hope this helps x x x

MSF
SMARTY Guru
SMARTY Guru

@Alexandr_791339 This may be because there is no available mobile signal where she is and so the sim reverts to using available wifi to make the call.