20-10-2023 05:19 PM
Sorry if this is a daft question - the sim my daughter currently has only lets her text and call when she has WiFi but I need her to be able to ring at all times. What plans are best for this that’s cheap?
thanks
20-10-2023 10:57 PM
Hi @Alexandr_791339 👋
Have you checked the phone settings? It may be set that way.
Try this:- Android phone
Open Settings and tap on 'Network & internet,' then locate and tap on the 'Calls & SMS' option. Next, toggle the switch next to the 'Wi-Fi Calling' option to disable it.
iphone
If it is already off then is the phone connected to 4G?
Try this:- Android phone
iphone
ALL plans are set up for calls and texts through 4G/5G (3G is being discontinued) and wifi calling is only an option through the mobile phone settings.
Hope this helps x x x
21-10-2023 03:56 PM
@Alexandr_791339 This may be because there is no available mobile signal where she is and so the sim reverts to using available wifi to make the call.