27-02-2025 09:44 AM
A caller phoned me claiming that they had received a missed call from my phone an hour previous; I had not used my phone that morning. The caller was adamant that they had received a call from my number and wanted to know if I was a business (I am not/never have been) and asked me several times. Subsequently I am wondering if my number has been copied/cloned and tried seeking advice from Smarty, to no avail as they appear to put profit over security/customer support and hide behind their Kafkaesque website to prevent contacting them.
Any suggestions before I approach Ofcom to complain of Smarty's failure to engage with me?
27-02-2025 11:11 AM
@PeterLa_2190512 What's most likely happened here is that some overseas call centre has spoofed their caller ID as a UK number to make people more likely to answer their calls, and you just happen to be the unlucky person whose number it happens to be on this occasion. This has got nothing to do with any security failing from Smarty, and the calls will not be coming from your account / through Smarty's infrastructure.
I had the same thing happen to me a while back, but not with Smarty, with my work landline number. A lady called and insisted I'd called her, and demanded to know my name. I told her my name was none of her business as I definitely hadn't called her. She eventually just huffed and hung up.