Avoiding a loop activating a 'Bonus SIM"

[GuyCord_1807682]

I have an existing (UK) SMARTY account and SIM.

I want to add the 'Bonus SIM' to my account (using in a different phone).

Instructions from Support pages just lead to an endless loop...

Activating a spare/bonus SIM or a SIM bought in a shop or other online supplier

Have a SMARTY SIM and want to activate it? Here is how to do it.

After entering the SIM code, you are prompted to Login (NOT mentioned in the instructions).  Then Steps 4. Choose a plan and enter your details, and 5. Make a payment for your chosen plan, which isn't offered.

I've tried different approaches but nothing seems to allow me to activate/add the Bonus SIM.

Guidance appreciated.

[JJP2]

Simple - You need to use another email address.

Its one email address per account, and one account per SIM

[StevenM_1613432]

That just does not work. Tried it an d nothing but an epic fail.

[AndrewB_1599830]

Easy to say, difficult to do. Yes, but how is second email registered for existing customer? A new customer registration forced a new sim to be mailed out, delay etc. So 

[SmartyTrousers]

You make sure you are logged out of your existing Smarty account, then you go to the activation page, enter the SIM number as required, and create a new account with a new email address as part of the activation process.

I think the mistake a lot of people seem to make is logging into their existing account using the button at the top of the activation page.

[StevenM_1613432]

I followed the activation link on a new device that was factory reset; no cookies, no account passwords. Entered the SIM code number as instructed and then begins the infinite loop of having to login or re-type the SIM code. I created a new account with a new email address on a new device. Go through selecting a plan AFTER entering the SIM code for the SIM I already have, and still I have to wait for a new SIM to arrive. The 'bonus SIM' thing just does not work. I have three of these bonus SIMs that I shall just place in the bin as this loop process is a joke. I am not stupid either; several degree level certifications/qualifications in aeronautical engineering, cybersecurity, networking, web design, mechanical/manufacturing engineering, risk management, t0p 5000 on TryHackMe. I have an idea of how to use tech and applications and am generally (on paper at least) considered to be smart/tech savvy. I am telling you the bonus SIM activation process is flawed and it is a common complaint. Just saying.

Any way, rant over. Peace and love to one and all (except you, bonus SIM; I hate you and your wastefulness!)

[AndrewMo_430669]

I'm stuck in the same loop, already have an account and want to now activate a spare SIM. The activate page is asking me 'login to activate' if i already have an account, clicking that link redirects to the Smarty login page with no opportunity to activate the SIM. 

How can I activate a spare SIM when I already have an account?

[StevenM_1613432]

I have the same **bleep** issue all these years later. It is the most ridiculous method and nothing like what they suggest it is on the 'bonus sim' instructions. Somehow I have ordered a new SIM that I didn't want from trying to activate a 'bonus sim' with a new email address and account. Absolute joke.

[JJP2]

Simple - You need to use another email address.

Its one email address per account, and one account per SIM

[EricCor_3357723]

I do not want another account I only have 1

email address

[MSF]

@EricCor_3357723  Try starting a group. Specify the new member as a nickname sim. This allows you to use the same email address but limits what the new account can do.