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App not good

kevinno_1912314
SMARTY Pioneer
SMARTY Pioneer

‎28-03-2023 18:22 PM - last edited on ‎19-07-2023 15:55 PM by SMARTY Moderator SMARTY Moderator

App restarts while trying to do 2 step verification have 2 use 2 devices as if you minimise app it resets  not good ok if you set up to use fingerprint 

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4 REPLIES 4

MSF
SMARTY Guru
SMARTY Guru

‎29-03-2023 08:26 AM

If you allow Face ID, does phone still require 2-step verification? Mine does not require it.

Is it maybe worth ditching the app and then downloading afresh?

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Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

‎28-03-2023 18:28 PM

Curious to know whereabouts you setup 2FA, or fingerprint unlocking, in the SMARTY app @kevinno_1912314? 
Are you using the iOS or Android version?

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kevinno_1912314
SMARTY Pioneer
SMARTY Pioneer
In response to Chalkychap

‎28-03-2023 18:35 PM

iOS they set up 2 step just happened fingerprint on is in security settings in app

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Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter
In response to kevinno_1912314

‎28-03-2023 20:06 PM

Okay, thanks @kevinno_1912314 - found a "Privacy & security" option in the App security section of SMARTY app, which seems to be for "Screen lock" only, not for 2FA sign-in to the SMARTY app? 

Do you know whereabouts I can find the 2FA option/setting in the SMARTY app?
Thank you.

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